Shipping, Returns & Refund Policy – Guwal Jewels
Welcome to Guwal Jewels!
This Shipping and Return Policy outlines the terms for orders placed on our website https://guwaljewels.com. By placing an order, you agree to the following terms.
1. Shipping Policy
1.1 General
All orders are subject to stock availability. We aim to keep stock counts accurate, but occasionally, items may be unavailable after you place an order. In such cases, we will ship the available products and notify you regarding the pending items. You may choose to wait for restocking or opt for a refund.
1.2 Shipping Costs
Shipping charges are calculated during checkout based on product weight, dimensions, and delivery location. All shipping costs must be paid at the time of purchase.
1.3 Order Dispatch
Orders are processed and dispatched within 2 business days (Mon–Fri), excluding public holidays. We strive to minimize delays and keep you updated throughout the process.
1.4 Delivery Timeline
Domestic Shipping: 2–7 business days
International Shipping: 4–22 business days (varies by location and courier)
1.5 Address Changes
You may request a change in the shipping address before the order is dispatched.
1.6 P.O. Boxes & Military Addresses
We ship to P.O. boxes via postal services only.
Military addresses are supported via USPS only.
1.7 Tracking
Once your order is shipped, you will receive a tracking link via email to monitor your package.
1.8 Delays or Damage in Transit
If your package is delayed beyond the estimated time, please contact our support team for assistance.
If your parcel is damaged, reject it upon delivery if possible, or contact us with photos and details immediately.
2. Return & Refund Policy
2.1 Return Due to Change of Mind
We accept returns for unused products in original packaging within 7 days of receipt.
You will be responsible for the return shipping.
Refunds will be issued as store credit (shipping charges are non-refundable).
2.2 Warranty Returns
If your item is defective or damaged, you can claim a warranty return within 90 days.
Return shipping must be prepaid (we’ll reimburse if the claim is valid).
Once approved, you can choose between:
Refund to original payment method
Store credit
Replacement (subject to stock availability)
2.3 Refund Processing
After inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be credited to the original payment methods within 7 to 10 working days.
2.4 Late or Missing Refunds
First, check your bank account.
Contact your bank or credit card provider—it may take time before a refund appears.
If you still haven’t received your refund, contact us at support@guwaljewels.com
2.5 Partial Refunds May Apply
Partial refunds may be granted for:
Items with visible use or wear
Items not in original condition due to customer error
Returns made after 30 days
2.6 Sale Items
Only regular-priced items are refundable. Sale items are not eligible for refunds.
3. Exchanges
Exchanges are only applicable for defective or damaged items.
To request an exchange, email us at support@guwaljewels.com and send your item to the return address provided in our email response.
Exchanges or replacement of the product will be delivered within 5 to 7 working days
4. Gifts
If your item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit once the return is received.
If the item wasn’t marked as a gift, we will issue a refund to the original purchaser.
5. Return Shipping Address
You must send your return items to the return address we provide after your request is approved via email.
Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend using a trackable shipping method or purchasing shipping insurance for high-value returns.
6. Cancellations
If your order has not been dispatched, we can cancel it upon request.
Once dispatched, please refer to our return policy.
7. Need Help?
For any questions related to shipping, returns, or refunds, feel free to contact us at:
📧 support@guwaljewels.com
🌐 https://guwaljewels.com